Digitalization for Hospitality & Hotels

Wito AI

Hospitality & Hotels

Digitalization in Hospitality & Hotels

Full houses but paperwork chaos in the back office — with the right PMS, channel manager and digital processes you get more out of every guest.

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fewer no-shows through automatic reminders

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higher occupancy through channel manager optimization

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average Google rating after review management

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BAFA funding possible

How we digitalize your hotel or restaurant

From online booking to digital menus — practical solutions for hospitality

Property Management System (PMS)

Central hotel management system for room management, check-in/check-out, billing and housekeeping — all in one solution, DEHOGA-compliant.

Channel Manager & OTA Integration

Real-time availability sync across Booking.com, Expedia, Airbnb and your own booking system. No double bookings, maximum occupancy.

Digital Check-in & Self-Service

Contactless online check-in, digital room keys and self-service terminals — for faster operations and higher guest satisfaction.

Online Review Management

Automatic review requests after stays, central dashboard for Google, TripAdvisor and Booking — for consistently high star ratings.

Digital Menu & Ordering System

QR code menus, digital table ordering and kitchen management system — fewer trips for staff, faster table turnover.

Digital POS & Fiscal Compliance

Cash register systems with technical security device (TSE) per fiscal regulations — legally compliant, with automatic daily report documentation.

Schritt 1

Current State Analysis

Assessment of all current processes — from booking intake through the kitchen to billing. Where are you losing time and money daily?

Schritt 2

System Selection

Recommendation of suitable PMS, channel manager and POS solutions — tailored to your business size, budget and existing systems.

Schritt 3

Implementation & Training

System setup, data migration and staff training — so your team works confidently with new tools from day one.

Schritt 4

Optimization & Support

Ongoing analysis of occupancy, reviews and processes — continuous adjustment for maximum operational success.

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Starting mid three-figure range

per month · flexible terms · up to 50% BAFA-funded

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Questions fréquemment posées

For small hotels up to 50 rooms we recommend cloud-based solutions like Apaleo, protel Air or Mews — modern, API-open systems with affordable entry prices. For guesthouses and B&Bs, Lodgify or Beds24 also work well. The choice depends on your OTA requirements, restaurant integration and budget. We analyze your needs and recommend the best-fitting system — including negotiating license terms.

Yes, from 20 rooms digital check-in pays off. Online pre-check-in saves 5-10 minutes per arrival at reception, reduces wait times and increases guest satisfaction. At a 30% online check-in rate (industry standard after 3 months), that's 1-2 full working hours daily — staff who can instead focus on personalized guest service.

DEHOGA doesn't issue software certifications, but we ensure all recommended systems meet tax requirements (GoBD, fiscal regulations with TSE) and data protection requirements (GDPR). The TSE obligation has been enforced nationwide since 2024 — we check your current system and close any gaps.

A full PMS migration typically takes 4-8 weeks: 2 weeks planning and data migration, 1 week parallel operation and training, then go-live. We deliberately plan the transition during lower occupancy phases to avoid disrupting ongoing operations. Your historical booking data is fully transferred.

Channel managers cost between €50-200 per month depending on provider and room count. With direct booking increases of 10-15% through better OTA availability, the investment typically pays off in 2-3 months. We negotiate partner rates with leading providers like SiteMinder, Cloudbeds or Apaleo Connect.

How digital is your hotel or restaurant?

Free digitalization check in 3 minutes — specifically for hospitality and hotels, instant score across 7 dimensions.

Non-bindingIn 3 minutesIndustry-specific